Sales Policy

Sales Policy

Last updated: March 22, 2025

At BABY Shop, we are committed to providing you with an exceptional shopping experience. Our Sales Policy outlines the terms and conditions of all transactions, ensuring that both our customers and we are aligned in understanding the expectations during the purchasing process. By shopping with us, you agree to the terms stated in this policy.

1. Order Processing and Confirmation

Once you place an order with BABY Shop, you will receive an order confirmation email detailing your purchase. Please ensure that all information, including the products, pricing, and shipping address, is correct. If there are any discrepancies, kindly contact us immediately for corrections.

Orders are typically processed within 1-2 business days. However, processing time may vary depending on product availability or volume of orders. You will receive a notification when your order has been shipped, along with a tracking number if applicable.

2. Pricing and Payment

Prices for products are displayed in USD (United States Dollars) and include any applicable taxes. Prices may vary based on promotions or special offers, which will be clearly stated on the website. BABY Shop reserves the right to modify prices at any time without prior notice, but any price changes will not affect orders that have already been confirmed.

We accept a wide range of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment methods

All payments are processed securely to ensure your financial information is protected.

3. Shipping and Delivery

We offer both domestic and international shipping. Shipping fees are calculated based on the delivery location, size, and weight of the order. You will be notified of the exact shipping cost during checkout.

For domestic orders, delivery typically takes 5-7 business days. International shipping times vary depending on the destination. BABY Shop works with reliable shipping carriers to ensure your order arrives safely and on time.

Please note that shipping times may be affected by factors beyond our control, such as weather conditions, holidays, or customs processing for international orders.

4. Returns and Exchanges

BABY Shop is dedicated to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy for most items. To be eligible for a return or exchange, products must be unused, in their original packaging, and in resellable condition.

  • Return Process: To initiate a return, please contact our customer service team at info@savexxtop.com within 30 days of receiving your order. You will be provided with instructions on how to return the product.
  • Refunds: Refunds will be issued to the original payment method within 7-10 business days after receiving the returned product.
  • Exchanges: If you would like to exchange an item for a different size or color, please contact us as soon as possible so we can assist with the exchange process.

Please note that shipping fees for returns and exchanges are the responsibility of the customer, except in cases of defective products or errors made by BABY Shop.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund based on your preference. To help us process your claim quickly, please provide photographs of the damaged or defective item along with your order number.

6. Order Cancellations

You may cancel your order at any time before it is shipped. If you wish to cancel an order, please contact our customer service team as soon as possible. Once the order has been processed and shipped, it cannot be canceled, and you will need to follow our returns policy for any unwanted items.

7. Gift Cards

BABY Shop offers digital gift cards that can be used as payment for future orders. Gift cards are valid for one year from the date of purchase. They cannot be exchanged for cash and are non-refundable. Gift cards can be purchased on our website and sent directly to your email or the recipient’s email.

8. Customer Support

Our customer service team is here to assist you with any questions or concerns regarding your order, our products, or our sales policy. We strive to respond to all inquiries within 24-48 hours on business days. You can contact us through the following methods:

  • Email: info@savexxtop.com
  • Phone: (919) 734-0862
  • Address: 203 Tiffany Rd, Goldsboro, North Carolina, 27534

9. Changes to This Sales Policy

BABY Shop reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about any updates.

10. Privacy and Security

We value your privacy and are committed to protecting your personal information. All transactions are processed securely using SSL encryption to ensure that your financial and personal details are safeguarded. For more information on how we handle your data, please refer to our Privacy Policy.

By shopping with BABY Shop, you acknowledge and accept our Sales Policy, ensuring a smooth, secure, and enjoyable shopping experience. We strive to provide top-tier products and services to make your pet’s life better and more joyful. Thank you for choosing BABY Shop!

📞 Hotline: (919) 734-0862
🌐 Website: savexxtop.com
📧 Email: info@savexxtop.com
📍 Address: 203 Tiffany Rd, Goldsboro, North Carolina, 27534

Your satisfaction is our priority, and we are committed to providing high-quality products and service!